Refund And Returns Policy
At Computer & Laptop Sales, we value customer satisfaction and strive to provide high-quality refurbished products backed by reliable warranties. Below is our comprehensive Refund & Return Policy, designed to guide you through our warranty, return, and refund processes.
Warranty Coverage
Our products come with a warranty period of 6 to 12 months, as specified on the individual product listing. This warranty covers all hardware components, ensuring your device is free from hardware faults during the warranty period.
- Battery and Charger: Covered under a 1-month warranty only.
- Exclusions: Software-related issues, accessories, and peripherals are not included.
Warranty Exclusions
The following are not covered under our warranty:
- Battery and Charger: These are consumable items covered only for 1 month. Batteries are tested for functionality but may show signs of previous use.
- Improper Usage: Damage caused by exposure to extreme conditions (heat, moisture, or impact) or insect infestations voids the warranty. Proper care and adherence to product guidelines are essential.
- Software Issues: Problems arising from viruses, malware, or corrupted operating systems. Customers are responsible for maintaining antivirus software and backups.
- Third-Party Interventions: Any repairs, alterations, or modifications done by unauthorized providers.
- Physical Damage: Accidental damage, including dents, scratches, spills, or cracked screens.
- Electrical Damage: Damage caused by power surges or improper electrical setups.
- Relocation or Reinstallation: Faults occurring during product transportation or reinstallation by the customer.
- Data Loss: Customers are responsible for data backups. Data loss due to hardware or software issues is excluded.
Warranty Claims Process
We’ve made the warranty claims process simple and efficient.
- Contact Us:
Reach us via phone (1300 724 968) or email (info@computerandlaptopsales.com.au) to report the issue. Provide your contact details and a description of the problem. - Provide Asset Number and Details:
Share the asset number of the product (found on the device or purchase documentation) and be specific about the fault or issue. - Prepare the Product:
Securely package the product in a sturdy box, including all accessories if applicable. Ensure the following details are clearly displayed on the package:
Order Number
Your Contact Details (Name, Phone, and Email) - Ship the Product:
Send the package to our North Rocks location at your expense. We recommend using a trackable shipping method and insuring the product.
Repairs and Replacements
- All warranty repairs are performed at our North Rocks location.
- Customers are responsible for delivering and collecting the product.
- If the issue cannot be repaired, we will provide a similar replacement. If no suitable replacement is available, a refund will be offered.
- Customers must back up their data before submitting the device. Data backup services are available upon request for an additional fee.
30-Day Money-Back Guarantee
If you’re not completely satisfied with your purchase, you may return the item within 30 days of delivery, subject to the following conditions:
- Eligibility: The product must be returned in its original condition, with packaging and all accessories included.
- Return Shipping: Customers are responsible for the cost of return shipping.
- Assessment: Items will be inspected upon receipt. If the product shows signs of use or damage, a partial refund may apply.
Dead-on-Arrival (DOA) or Functional Issues
If your product is dead-on-arrival or experiences an immediate fault:
- Contact us within 7 days of receiving the product.
- Provide a detailed description of the issue and request a Return Authorisation (RA) number.
- For eligible cases, we may issue a pre-paid return shipping label.
- We will assess and resolve the issue or offer a replacement or refund if necessary.
Return Shipping Guidelines
When returning a product, please follow these steps:
- Use the original packaging whenever possible.
- Ensure the product is packed securely with sufficient protective material.
- Include the Asset Number, Order Number, and your Contact Details on the package.
- Use a trackable shipping service and consider insuring the package for added protection.
Non-Warranty Repairs
For products outside the warranty period or excluded from coverage, we offer repair services at competitive rates. Repairs are conducted at our North Rocks location. Please contact us for estimates and details.
Refunds
Refunds are processed as follows:
- Warranty Refunds: If a covered fault cannot be repaired or replaced, a full refund will be issued.
- Change of Mind Refunds: Refunds will be based on the condition of the returned product. Items showing signs of use or damage may receive a partial refund.
Refunds will be issued via the original payment method within 7 business days of approval.
Contact Information
For any questions, warranty claims, or assistance, please contact us:
Phone: 1300 724 968
Email: info@computerandlaptopsales.com.au
Return Address:
Computer & Laptop Sales
Unit 25, 16 Loyalty Road
North Rocks, NSW
Australia
