12-MONTH WARRANTY · ALL GRADES · NORTH ROCKS, SYDNEY

12 months.
Zero fine print.

Q: How do I make a warranty claim?

Contact CLS directly ÔÇö phone 1300 724 968, email info@computerandlaptopsales.com.au, or visit the North Rocks showroom at Unit 25, 16 Loyalty Road, North Rocks NSW 2151. Have your order number ready. We respond within 1ÔÇô2 business days.

Q: How long do warranty repairs take?

Fault assessment within 2 business days. Repairs completed in 5ÔÇô8 business days.

Q: What about change-of-mind returns?

30-day change-of-mind return policy. Device must be in original condition. Customer pays return postage. This is separate from warranty claims where CLS pays both ways.

Every refurbished laptop, desktop and monitor comes with the same 12-month hardware warranty. Same coverage on Premium as on Acceptable. If it fails under normal use, we handle it — directly, no middlemen.

CLS pays shipping both ways 5–8 day repairs Australian Consumer Law

COVERAGE BREAKDOWN

What’s covered. What’s not.

Simple rules. No surprise exclusions. Every refurbished device gets the same 12-month hardware warranty regardless of cosmetic grade.

What’s covered

Motherboard, CPU, RAM, storage, screen, keyboard, trackpad, ports, WiFi, Bluetooth, speakers, webcam, microphone, hinges — every hardware component that was working when you received it.

What’s NOT covered

Accidental damage, liquid damage, software issues, cosmetic wear, unauthorised repairs, normal battery degradation. Basically — if you caused it, it’s not covered.

Battery & charger

1-month warranty only. Batteries below 70% are replaced during refurbishment. Gradual capacity loss after purchase is normal wear, not a defect.

Same warranty, every grade

Premium, Excellent, Good, Acceptable — all four grades get the same 12-month warranty and the same 20-point inspection. Grade only describes cosmetic condition.

Brand-new products

Brand-new items carry manufacturer warranty only — not CLS warranty. Check the product listing for manufacturer warranty details.

6-month accessories

Keyboards, mice, docking stations and other accessories carry a 6-month warranty. Same claim process, same direct support.

HOW TO CLAIM

5 steps. We do the heavy lifting.

No automated ticket systems, no call centres overseas. You deal with the CLS team directly — the same people who tested your device.

Step 1

Contact CLS. Phone 1300 724 968, email [email protected], or visit Unit 25, 16 Loyalty Road, North Rocks NSW 2151 (Mon–Sun 10am–6pm). Have your order number ready. Do not attempt to repair the device yourself.

Contact

STEP 1 of 5

Step 2

Describe the issue. Tell us what’s happening and when it started. Photos or video help speed up assessment. We respond within 1–2 business days.

Report

STEP 2 of 5

Step 3

Ship to CLS (free). We provide a prepaid shipping label. Pack the device securely and send it. CLS pays shipping both ways for approved warranty claims.

ShipCLS PAYS

STEP 3 of 5

Step 4

Assessment & repair. Fault assessed within 2 business days. Repairs completed in 5–8 business days. You’ll be updated throughout.

Repair5–8 DAYS

STEP 4 of 5

Step 5

Resolution. Device repaired and returned. If unrepairable, CLS offers an equivalent replacement or refund per Australian Consumer Law. No runaround.

Resolved

STEP 5 of 5

COMPARE THE DIFFERENCE

How CLS warranty compares.

Factor	CLS	Typical Marketplace	Manufacturer Refurb
Duration	✓ 12 months	30–90 days or none	Usually 12 months
Coverage	✓ All hardware components	Limited or unclear	Varies by brand
Claims process	✓ Direct with CLS team	Marketplace disputes	Manufacturer service centres
Shipping	✓ CLS pays both ways	Customer pays	Varies
Physical store	✓ North Rocks, Sydney	No	No (mail-in only)
Repair time	✓ 5–8 business days	2–4 weeks	2–4 weeks
Assessment time	✓ Within 2 business days	1–2 weeks	3–5 business days
Consumer law	✓ ACL compliant (replace or refund)	Varies	ACL compliant

BY THE NUMBERS

14 years. 210,000+ devices. Same warranty.

WARRANTY

Month coverage

DEVICES WARRANTED

210,000+

Since 2011

5–8

Day repairs

Shipping cost to you

Grades, same warranty

12-month hardware · 6-month accessories · 1-month battery/charger · ACL compliant

WARRANTED. TESTED. GRADED.

Every device in our store is warranted.

12-month warranty on every refurbished laptop and desktop. Browse by category, brand, or budget. Visit our North Rocks, Sydney showroom or shop online — free shipping Australia-wide.

Shop refurbished laptops

FAQ

Questions, answered.

What warranty do refurbished devices come with?

All refurbished laptops, desktops, and monitors carry a 12-month hardware warranty. Accessories carry a 6-month warranty. Batteries and chargers carry a 1-month warranty. Brand-new products carry manufacturer warranty only.

How do I make a warranty claim?

Contact CLS directly — phone 1300 724 968, email [email protected], or visit the North Rocks showroom at Unit 25, 16 Loyalty Road, North Rocks NSW 2151. Have your order number ready. We respond within 1–2 business days and provide a prepaid shipping label for the return.

Does CLS pay for warranty shipping?

Yes. For approved warranty claims, CLS provides prepaid shipping labels both ways — you don’t pay for return or delivery shipping. For change-of-mind returns (within 30 days), the customer is responsible for return postage.

How long do warranty repairs take?

Fault assessment is completed within 2 business days of receiving the device. Repairs take 5–8 business days. You’ll be kept updated throughout the process.

What happens if my device can’t be repaired?

If the device is unrepairable, CLS offers an equivalent replacement or a refund in accordance with Australian Consumer Law. You won’t be left without a resolution.

Is the warranty the same across all grades?

Yes. Premium, Excellent, Good, and Acceptable all receive the same 12-month hardware warranty. The grade only describes cosmetic condition — not performance or warranty coverage. Full details on our grading page.

Does the warranty cover battery life?

Batteries carry a 1-month warranty. During refurbishment, any battery below 70% of original capacity is replaced. Gradual capacity loss after purchase is normal wear and is not covered. If your battery fails completely within the first month, contact us.

What about change-of-mind returns?

CLS offers a 30-day change-of-mind return policy. The device must be returned in original condition. The customer is responsible for return postage on change-of-mind returns — this is separate from warranty claims, where CLS pays both ways.

LAST UPDATED · MAY 2026 · TERMS: AUSTRALIAN CONSUMER LAW APPLIES

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