FAQs

How Do I Place an Order?

To place an order, browse our products on the website, add your chosen items to the cart, and proceed to checkout. Enter your shipping details, complete the payment process, and you’ll receive a confirmation email once your order is placed.

Do I Need an Account to Place an Order?

No, you can place an order as a guest. However, creating an account allows you to track your orders, view purchase history, and save time on future purchases.

How Do I Track My Order?

Once your order has been dispatched, we will email you a tracking number. Use this tracking number on Australia Post’s website to monitor your shipment’s progress.

How Long Will It Take to Receive My Order?

Delivery times vary depending on your location:

Sydney Metropolitan Areas: Typically between 3–5 business days.
Interstate and Rural Areas: Delivery times depend on your location and may vary.

What Shipping Methods Are Available?

At Computer and Laptop Sales, we exclusively ship through Australia Post, ensuring reliable and efficient delivery services across the country. We are proud to offer free shipping on all orders, so you can enjoy convenient delivery without additional costs.

With Australia Post, your package will be delivered safely to your doorstep, whether you’re in a metropolitan area or a remote region. You’ll receive a tracking number to monitor the progress of your order every step of the way. For any questions or tracking assistance, our customer support team is available to help.

How Should I Contact You If I Have Any Queries?

You can reach us through several convenient options:

Phone: Call us at 1300 724 968 for immediate assistance.
Email: Send us your query at info@computerandlaptopsales.com.au, and our team will respond promptly.
Live Chat: Visit our website to access our live chat feature and chat with a customer support representative in real time. This allows for quick and convenient communication, ensuring your questions are answered promptly.
Contact Form: Alternatively, fill out our online contact form on our website with details about your query, and we’ll get back to you as soon as possible.

No matter which method you choose, rest assured that our team is committed to providing excellent customer service and assistance. We’re here to help make your experience with Computer and Laptop Sales as smooth and enjoyable as possible.

What Are Refurbished Computers?

Refurbished computers are pre-owned devices that have been professionally tested, repaired (if necessary), and restored to full working condition. They may show minor cosmetic wear but function like new.

Are Refurbished Computers Reliable?

Yes, refurbished computers are reliable. Each product is rigorously tested and certified for quality and performance. All our refurbished items come with a 6 to 12-month warranty for your peace of mind.

What Brands Do You Offer for Refurbished Computers?

We offer top brands such as Dell, HP, Lenovo, Apple, Acer, Asus, Toshiba and more. Check our website for the latest availability.

Do Refurbished Computers Come With Warranties?

Yes, all our refurbished products come with a 6 to 12-month warranty, as specified on the product listing. Batteries and chargers are covered for 1 month.

How Do Refurbished Computers Benefit the Environment?

Purchasing refurbished computers helps reduce electronic waste by extending the life of devices. By choosing refurbished products, you contribute to a more sustainable and environmentally friendly practice.

Can I Upgrade Refurbished Computers?

Yes, most refurbished computers are upgradable. For assistance with upgrades, contact our team for guidance or to arrange upgrade services.

What If My Product Is Faulty on Arrival?

If your product is faulty or dead-on-arrival, please contact us within 7 days of receiving the item. We will guide you through the return or replacement process.

Can I Return an Item If I Change My Mind?

Yes, we offer a 30-Day Change of Mind Policy. Items must be returned in their original condition and packaging. Return shipping costs are the customer’s responsibility.

What Should I Do Before Sending a Product for Repair?

Please back up all your data before sending a product for repair. We are not responsible for data loss during the repair process.

Do You Offer International Shipping?

No, we currently ship only within Australia.

How Can I Ensure My Refurbished Computer Stays in Good Condition?

Follow these tips to maintain your device:

Install antivirus software.
Keep the device in a clean and dry environment.
Avoid physical damage by handling the device with care.

Can I Visit Your Store to View Products?

Yes, you can visit our showroom at:
Unit 25, 16 Loyalty Road, North Rocks, NSW.
Our friendly staff will help you find the best refurbished products for your needs.

FAQs

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