4 GRADES · SAME INSPECTION · SAME WARRANTY

4 grades.
One standard.

Q: What do the condition grades mean?

Premium ÔÇö like-new, no visible wear, 80ÔÇô100% battery. Excellent ÔÇö minor cosmetic marks, 70ÔÇô100% battery. Good ÔÇö visible wear, 70ÔÇô100% battery. Acceptable ÔÇö heavy cosmetic wear, 70ÔÇô100% battery. The grade describes appearance only ÔÇö all grades pass the same 20-point inspection.

Q: How do you test battery health?

We compare the battery's current full-charge capacity against the manufacturer's original design capacity. Any battery below 70% is replaced. Premium grade requires 80ÔÇô100%.

Q: What does 'invisible from 12 inches' mean?

It's our cosmetic assessment standard. If a mark isn't visible from 12 inches (30cm) under normal lighting, it meets the threshold for Premium or Excellent grade.

Q: Are all HDDs replaced with SSDs?

Yes. Regardless of grade, every HDD is upgraded to an SSD. Windows 11 Pro is pre-installed and fully updated.

Q: Is data from the previous owner removed?

Yes. Software-based overwrite aligned with NIST 800-88 guidelines. In most cases, a brand-new SSD is installed.

Q: Can I see the grade before I buy?

Yes. Every listing states the grade. You can also visit our showroom at Unit 25, 16 Loyalty Road, North Rocks NSW 2151 (MonÔÇôSun 10amÔÇô6pm).

Every refurbished device gets a cosmetic grade — Premium, Excellent, Good, or Acceptable. The grade describes how it looks, not how it performs. All four pass the same 20-point inspection and carry the same 12-month warranty.

Same 20-point inspection Same 12-month warranty All HDDs replaced with SSDs

Premium — like new Excellent — near perfect Good — daily user Acceptable — economy Same warranty all grades Same 20-point inspection All HDDs replaced with SSDs Windows 11 Pro included Premium — like new Excellent — near perfect Good — daily user Acceptable — economy Same warranty all grades Same 20-point inspection All HDDs replaced with SSDs Windows 11 Pro included

THE 4 GRADES

Appearance only. Not performance.

The grade tells you how the device looks. Every grade is fully tested, fully functional, and carries the same 12-month warranty.

Premium — “Like New”

Battery 80–100%. Pristine screen, no scratches. Flawless case — invisible from 12 inches. Keyboard like new, zero wear. No dents, chips, or imperfections. Best for gifts and professionals.

Excellent — “Near Perfect”

Battery 70–100%. Micro-scratches on screen invisible when on. Light case marks invisible from 12 inches. Very minor keyboard use, faint hairlines only. Best for office and students.

Good — “Daily User”

Battery 70–100%. Light screen scratches visible when off. Regular case wear visible from 12 inches. Visible “shine” on keys, 100% legible. Moderate scuffs, small dings. Best for budget buyers.

Acceptable — “Economy”

Battery 70–100%. Screen may have micro-scratches, no impact when on. Heavy case wear, visible scratches. Heavy keyboard shine, all keys legible. Deep scratches, visible dents. Best for kids and heavy-duty use.

Same 20-point inspection

Every grade passes the same hardware tests — CPU, RAM, storage, battery, screen, ports, WiFi, keyboard, trackpad. The 20-point inspection is about function, not appearance.

All HDDs replaced with SSDs

Regardless of grade, every HDD is upgraded to an SSD. Windows 11 Pro pre-installed and fully updated. Faster boot, faster everything.

SIDE BY SIDE

Grading comparison table.

Criteria	Premium	Excellent	Good	Acceptable
Visual standard	“Like New”	“Near Perfect”	“Daily User”	“Economy”
Battery health	80–100%	70–100%	70–100%	70–100%
Screen	Pristine. No scratches.	Micro-scratches invisible when on.	Light scratches visible when off.	May have micro-scratches.
Case / body	Flawless. Invisible from 12″.	Minor wear. Invisible from 12″.	Signs of use. Visible from 12″.	Heavy wear. Visible scratches.
Keyboard	Like new. No wear.	Very minor use. Faint hairlines.	Visible “shine.” 100% legible.	Heavy shine. All keys legible.
Scratches / dents	Zero.	Faint hairlines only.	Visible scuffs, small dings.	Deep scratches, visible dents.
Best for	Gifts & professionals	Office & students	Budget-conscious	Kids & heavy-duty
Warranty	12 months	12 months	12 months	12 months

BY THE NUMBERS

Grade the looks. Trust the hardware.

GRADES

Cosmetic tiers

DEVICES GRADED

210,000+

Since 2011 · Sydney

80%+

Battery — Premium grade

70%+

Battery — all other grades

Month warranty — every grade

4 grades · same 20-point inspection · same 12-month warranty · all HDDs replaced with SSDs

GRADED. TESTED. WARRANTED.

Pick your grade. Same quality inside.

Premium for pristine. Acceptable for value. Every device passes the same 20-point inspection. Browse by category, brand, or budget at our North Rocks, Sydney showroom or online.

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FAQ

Questions, answered.

What do the condition grades mean?

Every product listing states the condition grade clearly. Premium — like-new, no visible wear, 80–100% battery. Excellent — minor cosmetic marks, 70–100% battery. Good — visible wear, 70–100% battery. Acceptable — heavy cosmetic wear, 70–100% battery. The grade describes appearance only — all grades pass the same 20-point inspection.

Is the warranty the same for all grades?

Yes. Premium, Excellent, Good, and Acceptable all carry the same 12-month hardware warranty. Battery and charger: 1 month. The grade only affects cosmetic condition, not warranty coverage.

How do you test battery health?

We use battery diagnostic software to compare the battery’s current full-charge capacity against the manufacturer’s original design capacity, giving a health percentage. We also record the cycle count. Any battery below 70% is replaced before the device is listed. Premium grade requires 80–100% battery health.

What does “invisible from 12 inches” mean?

It’s our cosmetic assessment standard. If a mark or scratch isn’t visible from a distance of 12 inches (about 30cm) under normal lighting, it meets the threshold for Premium or Excellent grade. This is how we keep grading consistent across every device.

Are all HDDs replaced with SSDs?

Yes. Regardless of grade, every HDD is upgraded to an SSD. This means faster boot times, faster file access, and better reliability. Windows 11 Pro is pre-installed and fully updated on every device.

Is data from the previous owner removed?

Yes. We use a software-based overwrite process aligned with NIST 800-88 guidelines before any operating system is installed. In most cases, we install a brand-new SSD, eliminating any risk of data carryover entirely.

Can I see the grade before I buy?

Yes. Every product listing on our website states the condition grade clearly. You can also visit our showroom at Unit 25, 16 Loyalty Road, North Rocks NSW 2151 (Mon–Sun 10am–6pm) to see devices in person before purchasing.

What if I’m not happy with the grade I received?

CLS offers a 30-day change-of-mind return policy. If the device doesn’t match the grade described in the listing, contact us — we’ll make it right. Customer pays return postage for change-of-mind returns; warranty claims are covered both ways by CLS.

LAST UPDATED · MAY 2026 · GRADES: CLS INTERNAL STANDARD

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