TROUBLESHOOTING · STEP BY STEP · WINDOWS 10 & 11

WiFi not connecting

Q: Why does my laptop keep disconnecting from WiFi?

Driver issue or power management. Update driver and disable WiFi power saving.

Q: My laptop sees other networks but not mine — why?

Router frequency band or hidden network. Restart router.

Q: Is the WiFi adapter tested on CLS laptops?

Yes. Tested during 20-point inspection.

Q: Will a network reset delete my files?

No. Only network settings are reset.

Q: What warranty does my CLS laptop have?

12-month warranty covers WiFi adapter.

Q: Can I use Ethernet instead?

Yes. Ethernet bypasses WiFi to test internet connection.

When your laptop won’t connect to WiFi, the cause is usually a temporary software glitch, a driver issue, or a router problem — not a hardware fault. Most connections are restored by restarting the laptop, the router, or updating the WiFi driver.

Plain language8 steps12-month warranty

STEP-BY-STEP

Follow these steps in order.

Most problems are resolved within the first few steps. Work through them one at a time.

Step 1

Toggle WiFi off and on. Click the WiFi icon in the taskbar. Turn WiFi off, wait 10 seconds, turn it back on. This clears most temporary glitches.

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Step 2

Restart your laptop. A full restart (not sleep/hibernate) clears network state and reloads drivers. Shut down, wait 10 seconds, power back on.

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Step 3

Restart your router. Unplug your router from power, wait 30 seconds, plug it back in. Wait 2 minutes for it to fully restart. Try connecting again.

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Step 4

Forget and reconnect to the network. Settings → Network & Internet → WiFi → Manage known networks. Click your network → Forget. Then reconnect and re-enter the password.

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Step 5

Run Windows Network Troubleshooter. Settings → Network & Internet → Status → Network troubleshooter. Follow the prompts. It fixes common configuration issues automatically.

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Step 6

Update WiFi drivers. Device Manager → Network adapters → Right-click your WiFi adapter → Update driver → Search automatically. Restart after updating.

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Step 7

Reset network settings. Settings → Network & Internet → Status → Network reset. This removes all network adapters and reinstalls them. You’ll need to reconnect to WiFi after.

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Step 8

Contact CLS Support. If WiFi still won’t connect after all steps, the WiFi adapter may be faulty. Contact CLS — all ports and adapters are tested during our 20-point inspection and covered by warranty.

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WHEN TO CONTACT CLS

Still not working?

Contact CLS Support

If none of the steps above restore your WiFi connection, the wireless adapter may have a hardware fault. Phone 1300 724 968, email [email protected], or visit Unit 25, 16 Loyalty Road, North Rocks NSW 2151 (Mon–Sun 10am–6pm).

Under warranty?

If your device is under CLS warranty, do not attempt to open or repair it yourself. Contact us and we’ll guide you through the assessment process. CLS pays shipping both ways for warranty claims.

CLS SUPPORT

We stand behind every device.

Every refurbished laptop from CLS comes with a 12-month warranty and is backed by our North Rocks, Sydney support team. 210,000+ devices sold since 2011.

Contact support

CLS

FAQ

Questions, answered.

Why does my laptop keep disconnecting from WiFi?

Usually a driver issue or power management setting. Update your WiFi driver and disable WiFi power saving: Device Manager → WiFi adapter → Properties → Power Management → uncheck “Allow the computer to turn off this device to save power.”

My laptop sees other networks but not mine — why?

Your router may be on a different frequency band (2.4GHz vs 5GHz) or the network name is hidden. Try restarting your router.

Is the WiFi adapter tested on CLS laptops?

Yes. Every port and wireless adapter is individually tested during our 20-point inspection.

Will a network reset delete my files?

No. It only removes network adapters and settings. Your files, programs, and Windows installation are unaffected.

What warranty does my CLS laptop have?

12-month hardware warranty covering WiFi adapters. Full details.

Can I use Ethernet instead?

Yes. Plug an Ethernet cable directly from your router to the laptop. This bypasses WiFi entirely and confirms whether the issue is WiFi-specific or internet-wide.

Does this guide work for Windows 10 and 11?

Yes. All steps work on both.

How do I contact CLS?

Phone 1300 724 968 or visit North Rocks.

LAST UPDATED · MAY 2026 · CLS TEAM

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WiFi not connecting

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