GRADING · PREMIUM · EXCELLENT · GOOD · ACCEPTABLE

4 grades. One standard.

Q: What do the condition grades mean?

Premium is like-new with 80–100% battery. Excellent is near-perfect with 70–100% battery. Good is daily user with 70–100% battery. Acceptable is economy with 70–100% battery. Grade describes appearance only — same 20-point inspection and 12-month warranty on all.

Q: Is the warranty the same for all grades?

Yes. 12-month hardware warranty on all grades — Premium, Excellent, Good, Acceptable. Grade describes appearance, not warranty coverage.

Q: How do you test battery health?

Battery diagnostic reads current capacity vs design capacity. Premium requires 80–100%. All others require 70%+. Below threshold = replaced.

Q: Are all HDDs replaced with SSDs?

Yes. Every HDD replaced with brand-new SSD regardless of grade. Faster, more durable, eliminates carryover data.

Q: Is data from the previous owner removed?

Yes. NIST 800-88 aligned data wipe. Most devices get brand-new SSDs. ISO 27001 certified.

Q: Can I see the grade before I buy?

Yes. Every listing states the grade. See grading explained page for full buyer guide.

Q: What if I'm not happy with the grade I received?

Contact CLS. 30-day change of mind returns available. Customer pays return postage. Warranty claims: CLS pays both ways.

Q: Can I visit the store?

Yes. Unit 25, 16 Loyalty Rd, North Rocks NSW 2151. Mon–Sun 10am–6pm. 1300 724 968.

Premium, Excellent, Good, Acceptable. Grade describes appearance only — not performance, not warranty, not testing. All four grades pass the same 20-point inspection and carry the same 12-month warranty.

Appearance only
Same 20-point testing
Same 12-month warranty

THE 4 GRADES

Appearance only. Not performance.

Grade describes cosmetic condition. Every grade passes the same 20-point inspection, gets the same warranty, and runs the same Windows 11 Pro. The only difference is how the outside looks.

Premium — Like New

Like-new condition, 80–100% battery. Virtually no signs of use. Best for: client-facing, gifting, presentation contexts.

Excellent — Near Perfect

Minor marks only visible under close inspection, 70–100% battery. Best for: professionals who want near-new appearance.

Good — Daily User

Light scratches on lid/chassis, some keyboard wear. 70–100% battery. Best for: home use, students, internal business.

Acceptable — Economy

Visible cosmetic wear — scuffs, marks, wear on chassis. 70–100% battery. Best for: budget buyers, IT labs, secondary devices.

Same 20-point inspection

Every grade passes the same structured inspection. CPU, RAM, storage, battery, display, ports, keyboard — all tested identically. Grade never predicts reliability.

All HDDs replaced with SSDs

CLS replaces every HDD with a brand-new SSD. Faster boot, better durability, no carryover data risk. Even Acceptable grade gets a new SSD.

SIDE BY SIDE

Grading comparison.

Factor	Premium	Excellent	Good	Acceptable
Cosmetic condition	Like-new	Near-perfect	Light wear	Visible wear
Battery health	80–100%	70–100%	70–100%	70–100%
20-point inspection	✓ Same	✓ Same	✓ Same	✓ Same
Warranty	12 months	12 months	12 months	12 months
SSD included	✓	✓	✓	✓
Windows 11 Pro	✓	✓	✓	✓
Best for	Client-facing, gifting	Professional, near-new	Home, students	Budget, IT labs
Price	Highest	High	Medium	Lowest

BY THE NUMBERS

Grade the looks. Trust the hardware.

COSMETIC GRADES

Grades

DEVICES SOLD

210,000+

Sold

Point inspection

5.0

Google rating

Month warranty

Premium · Excellent · Good · Acceptable · same testing · same warranty

PICK YOUR GRADE. SAME QUALITY INSIDE.

Pick your grade. Same quality inside.

All four grades pass the same 20-point inspection, include a brand-new SSD, and carry the same 12-month warranty. The only difference is appearance. Browse refurbished laptops and desktops — free shipping Australia-wide.

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FAQ

Questions, answered.

What do the condition grades mean?

Premium is like-new with 80–100% battery health. Excellent is near-perfect with 70–100% battery. Good is a daily user with 70–100% battery. Acceptable is economy grade with 70–100% battery. Grade describes appearance only — all four pass the same 20-point inspection and carry the same 12-month warranty.

Is the warranty the same for all grades?

Yes. Every grade carries the same 12-month hardware warranty — Premium, Excellent, Good, and Acceptable. Grade describes appearance, not warranty coverage. CLS pays shipping both ways for approved warranty claims.

How do you test battery health?

Battery diagnostic reads current capacity versus design capacity. Premium requires 80–100%. All other grades require 70% or above. Batteries below the threshold are replaced before listing.

Are all HDDs replaced with SSDs?

Yes. Every HDD is replaced with a brand-new SSD during refurbishment, regardless of grade. Faster boot, more durable, and eliminates carryover data risk entirely.

Is data from the previous owner removed?

Yes. NIST 800-88 aligned data wipe on every device. Most devices receive brand-new SSDs, eliminating carryover data entirely. CLS operates under ISO 27001 information security management.

Can I see the grade before I buy?

Yes. Every listing states the cosmetic grade clearly. See the grading explained page for a full buyer guide on what to expect from each grade.

What if I’m not happy with the grade I received?

Contact CLS. 30-day change of mind returns are available — customer pays return postage for change-of-mind returns. For warranty claims, CLS pays shipping both ways. See warranty and returns for full details.

Can I visit the store?

Yes. Unit 25, 16 Loyalty Rd, North Rocks NSW 2151. Open Monday to Sunday, 10 am – 6 pm. Phone: 1300 724 968. Walk in and inspect graded devices in person before you buy.

LAST UPDATED · MAY 2026

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